Orders, Shipping & Returns
What is your cancellation policy?
Orders can usually be canceled within 2 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to canc
Can I edit or add anything to my order?
Once an order is placed, we are usually unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How do I cancel my order?
To cancel your order, contact our customer service team as soon as possible after placing the order. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been processed. If you
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Do you ship worldwide?
We do ship to most countries. To review the countries we currently don't ship to, please see below:. Please note that international shipments can take up to 3 weeks. If you have been waiting for more than 3 weeks to receive your order, please get in
Do you offer expedited shipping?
Yes, we do offer expedited shipping options for domestic orders. Expedited options are dependent on your address and are displayed at checkout. Expedited options do not qualify for free shipping. Please keep in mind that the order processing can take
How much does shipping cost?
Domestic Shipping [Country]: We offer free standard shipping on orders over $100. We also offer a variety of expedited shipping options within the US, depending on your shipping address. International Shipping: International shipping options are disp
What if my package gets lost or arrives damaged?
At Sustainable Village, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details. We understan
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Do you offer free shipping?
We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Shipping, Tracking & Order Questions
Free shipping over $100, fulfillment timelines, tracking, expedited shipping, international orders, split shipments, and address changes.